Letter to Trojan - UPDATE!

Dear Ms. XXXXXXX,

Thank you for contacting us recently regarding Trojan Condoms and your dissatisfaction with the product's packaging.

We appreciate your bringing this matter to our attention and are concerned that our product did not meet the usual standard of quality you have come to expect from us. Your comments are important to us and provide valuable information that helps us maintain the high level of quality associated with our products.

At Church & Dwight, Co., Inc. we guarantee your satisfaction and have enclosed a refunds check for the product you purchased.

Again, thank you for taking the time and having the interest to contact us. We value your patronage and trust you will continue to purchase Church & Dwight Co., Inc. products with confidence. If you have any questions or concerns in the future, please call us.

Cordially, Thomas B. McCann
Consumer Relations Specialist

I am a little disappointed... okay, a refund is cool, but I was hoping for free condoms for life.

Oh well... lesson learned - if your condoms aren't up to par, you'll get your $ back. I bet a lot of young mothers will get their pens and envelopes out right now...